Frequently Asked Questions
Helpful Travel Information
- Am I eligible to purchase a ticket?
- How do I change or cancel my flight ticket?
- I have questions about baggage. How much can I bring?
- How do I change or cancel my flight ticket due to COVID-19 / Coronavirus?
- How do I book seat assignments and meal requests?
- Have I signed up before?
- How early should I arrive for my flight?
- How do I get a receipt for my flight?
- What is a promo code?
- Are the prices I see on your site in Canadian Dollars?
- Do you have better flight specials available by phone?
- Can you help arrange my travel visas?
Eligibility, Joining, and Website Information
Flights - Book, Change, or Cancel