Contact Us


Answers to many common questions are available on our FAQ page. If you haven't received your flight confirmation, check your bulk/spam folders.


+1 866 761 0060 (Toll-free within Canada or the US)

+0 808 234 4107 (Toll-free within the UK)

+1 403 879 8252 (Outside Canada, US, UK)

Please note: the international dialing prefix (instead of the "+") may vary in different countries. Most use "00" but a few are different (e.g., the US uses "011").

 Contact form / email (non-urgent issues):

Fill out our Contact form or email We will prioritize flights in the next 24-48hrs. Please include your departure date in the subject line.

 Social (non-urgent issues):

Private message / DM: Facebook or Twitter.

RED/Xiaohongshu (non-change/cancellation issues): StudentUniverse.

GDPR and data erasure requests

If you would like to submit a request for us to delete all of your personal information from our database, please submit the form on this page or send an email to including the email address you've used when signing up and/or booking with us.


 Corporate address: 906 12th Avenue SW, Suite 910, Calgary, Alberta T2R 1K7


If you're a reporter looking for stats and facts, survey data, or expert commentary, please email our Public Relations team for more information. Please note: this email is not monitored for customer service queries.

 Phone: +1-617-321-3109


Advertise with us

To advertise with StudentUniverse, please contact our business development and marketing division.