Contact Us
ALERT: COVID-19 / Coronavirus update 2 August 2021
Travel restrictions in Canada and around the world are changing rapidly. Please refer to Canada.ca. For all other travel, including stopover locations, please check the appropriate national and local websites to ensure you meet testing and quarantine requirements.
Due to travel restrictions and cancellations, we're experiencing high call volumes and longer-than-usual wait times. If your flight or request isn't urgent, please send an email to cahelp@studentuniverse.ca or contact us via Facebook or Twitter. For urgent matters, please give us a call and be patient as we will be with you as quickly as possible.
Flights
Answers to many common questions are available on our FAQ page. If you haven't received your flight confirmation, check your bulk/spam folders.
Phone:
+1 866 761 0060 (Toll-free within Canada or the US)
+0 808 234 4107 (Toll-free within the UK)
+1 403 879 8252 (Outside Canada, US, UK)
Chinese agents
400 652 5060 (Mon-Fri 6AM-2PM GMT+8 toll-free within mainland China)
+1 617 321 3159 (Mon-Fri 6PM-2AM EDT within the US and Canada)
Please note: the international dialing prefix (instead of the "+") may vary in different countries. Most use "00" but a few are different (e.g., the US uses "011").
Contact form / email (non-urgent issues):
Fill out our Contact form or email help@studentuniverse.ca. We will prioritize flights in the next 24-48hrs. Please include your departure date in the subject line.
Social (non-urgent issues):
Private message / DM: Facebook or Twitter.
WeChat Service Account： StudentUniverse服务号 (ID: SU_service, Chinese agents).
GDPR and data erasure requests
If you would like to submit a request for us to delete all of your personal information from our database, please submit the form on this page or send an email to Privacy@am.flightcentre.com including the email address you've used when signing up and/or booking with us.
Corporate
Corporate address: 906 12th Avenue SW, Suite 910, Calgary, Alberta T2R 1K7
Press
If you're a reporter looking for stats and facts, survey data, or expert commentary, please email our Public Relations team for more information. Please note: this email is not monitored for customer service queries.
Phone: +1-617-321-3109
Email: pr@studentuniverse.ca
Advertise with us
To advertise with StudentUniverse, please contact our business development and marketing division.
Email: advertise@studentuniverse.ca