Contact Us
Flights
Answers to many common questions are available on our FAQ page. If you haven't received your flight confirmation, check your bulk/spam folders.
Phone:
+1 866 761 0060 (Toll-free within Canada or the US)
+0 808 234 4107 (Toll-free within the UK)
+1 403 879 8252 (Outside Canada, US, UK)
Please note: the international dialing prefix (instead of the "+") may vary in different countries. Most use "00" but a few are different (e.g., the US uses "011").
Contact form / email (non-urgent issues):
Fill out our Contact form or email help@studentuniverse.ca. We will prioritize flights in the next 24-48hrs. Please include your departure date in the subject line.
Social (non-urgent issues):
Private message / DM: Facebook or Twitter.
WeChat Service Account： StudentUniverse服务号 (ID: SU_service, Chinese agents).
RED/Xiaohongshu (non-change/cancellation issues): StudentUniverse.
GDPR and data erasure requests
If you would like to submit a request for us to delete all of your personal information from our database, please submit the form on this page or send an email to Privacy@am.flightcentre.com including the email address you've used when signing up and/or booking with us.
Corporate
Corporate address: 906 12th Avenue SW, Suite 910, Calgary, Alberta T2R 1K7
Press
If you're a reporter looking for stats and facts, survey data, or expert commentary, please email our Public Relations team for more information. Please note: this email is not monitored for customer service queries.
Phone: +1-617-321-3109
Email: pr@studentuniverse.ca
Advertise with us
To advertise with StudentUniverse, please contact our business development and marketing division.
Email: advertise@studentuniverse.ca