ALERT: COVID-19 / Coronavirus update 2 August 2021
Travel restrictions in Canada and around the world are changing rapidly. Please refer to Canada.ca. For all other travel, including stopover locations, please check the appropriate national and local websites to ensure you meet testing and quarantine requirements.
Due to travel restrictions and cancellations, we're experiencing high call volumes and longer-than-usual wait times. If your flight or request isn't urgent, please send an email to firstname.lastname@example.org or contact us via Facebook or Twitter. For urgent matters, please give us a call and be patient as we will be with you as quickly as possible.
Answers to many common questions are available on our FAQ page. If you haven't received your flight confirmation, check your bulk/spam folders.
+1 866 761 0060 (Toll-free within Canada or the US)
+0 808 234 4107 (Toll-free within the UK)
+1 403 879 8252 (Outside Canada, US, UK)
400 652 5060 (6AM-8PM GMT+8, toll-free within mainland China)
+1 617 321 3159 (5PM-7AM EST, within the US and Canada)
Please note: the international dialing prefix (instead of the "+") may vary in different countries. Most use "00" but a few are different (e.g., the US uses "011").
Contact form / email (non-urgent issues):
Social (non-urgent issues):
WeChat Service Account： StudentUniverse服务号 (ID: SU_service, Chinese agents).
Corporate address: 906 12th Avenue SW, Suite 910, Calgary, Alberta T2R 1K7
If you're a reporter looking for stats and facts, survey data, or expert commentary, please email our Public Relations team for more information. Please note: this email is not monitored for customer service queries.
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